To guarantee services please schedule your ride between 2-5 business days prior to your appointment. You may book an appointment as far as 1 month in advance.

Rides scheduled less than 48hrs before the appointment are not guaranteed.

If your appointment is canceled or reschedule at least 24 hours in advance, please reach out to us to give you a credit towards your next ride and we will assist you.

You are responsible for the full amount due upon no-show or cancelation less than 24 hours in advance.

Full refunds are not available under any circumstances; exceptions can be made for partial refund in extreme situations.

Cancellation must be done minimum of 24hrs before the scheduled pick-up time for full credit towards a future ride.

Cancellations done less than 24hrs before the pick-up time will get partial credit towards future rides.

If the cancelation is done 2 hours or less before pick-up time, no credit will be given.

A "no-show" is when a member schedules a ride but is not at the pick-up location as arranged.

If this happens, you will be responsible for the full amount.

A family member or caregiver.

Our services are door to door.
Please be ready at the front door of the pick-up address.

Drivers are not allowed to:
Enter members' rooms OR
Escort members to their appointments.

If a member needs a care attendant, the facility or the member needs to provide one.

Yes, please detail any special needs when scheduling a ride so drivers are prepared to help one in and out of the vehicle.​​​

No, because of liability, children under 12 need to be accompanied.

Use the Contact Us form

E-mail: info@thrivemedicalservices.net or

Call (503) 300-8045 between 9am & 6pm.